Refund policy

Our Commitment to Your Satisfaction

At SpareOil Automation, we are passionate about delivering authentic automation solutions for global industries. We have full confidence in the quality of our products because they are 100% original and authentic, a fact reflected in our exceptionally low return rate.

30-Day Money-Back Guarantee

To provide you with absolute peace of mind, we offer one of the industry's best hassle-free guarantees. If you are not entirely satisfied with your purchase, you may return the item within 30 days from the order date for a full refund of the purchase price.

Eligibility and Conditions

Please note that our 30-day money-back guarantee is subject to the following conditions:

• In-Stock Items Only: This policy is exclusively available for products that were in our ready stock at the time of purchase.

• Factory Sealed Condition: To qualify for a refund, products must be returned in their original factory packaging, unused, and unopened.

• Integrity: The item must be in good condition, accompanied by all original documentation, manuals, and accessories provided by the manufacturer.

12-Month Warranty Support

Beyond the initial 30-day return window, we stand behind our products with a 12-Month Warranty. This ensures your industrial infrastructure remains reliable and protected against any manufacturing defects.

Shipping and Handling Fees

In the event of a return (including those under the 30-day guarantee), the customer is responsible for the following:

• Logistics Costs: All shipping, handling, and related fees for both the initial delivery and the return shipment to our facility.

• Deductions: These costs, including any customs duties or taxes incurred, will be deducted from the total refund amount.

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How to Initiate a Return

To start a return or warranty claim, please contact our support team with your order details:

• Trade name: SpareOil Automation

• Phone number: +8618030270289

• Email: spareoil.com@industriaxplc.com

• Physical address: Zhongsha International Building, No. 844 Xiahe Road, Wenzao, Siming District, Xiamen, Fujian 361007, P.R.China